2009 Gartner study surveyed customer opinions about computer hardware reliability and the need for third-party maintenance (TPM) services. The survey results showed that customers are reconsidering the value of hardware maintenance and in some cases, the need for third party hardware maintenance at all.

More than ever, IT managers must rationalize the value of the hardware maintenance services that they purchase. In the past, many large organizations did not consider third party maintenance services because they refreshed their hardware with the OEM every three years. Now about two thirds of these organizations’ IT departments are under such severe budget constraints that they actively pursue TPM options.

With that in mind, here are 5 TPM capabilities that maximize business value:

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